REFUND & RETURN POLICY

At SurrenderedSouls, each mask is carefully made and prepared for your order. Please review our policy before making a purchase.

ALL SALES ARE FINAL

Due to the handmade and personal nature of our masks, we generally do not accept returns, exchanges, or cancellations once an order has been placed.

Please make sure all order information is correct before completing your purchase.

DAMAGED OR INCORRECT ORDERS

If your mask arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number and clear photos showing the issue. After reviewing your request, we may offer a replacement or refund when appropriate.

We are not responsible for damage caused after delivery through misuse, improper storage, modification, or normal wear and tear.

SHIPPING ISSUES

SurrenderedSouls is not responsible for packages that are lost or stolen after the shipping carrier marks them as delivered.

If your package is lost while still in transit, please contact us so we can help determine the appropriate next steps with the shipping carrier.

ORDER CANCELLATIONS

Because orders may begin processing shortly after they are placed, cancellations are not guaranteed. Once an order has entered production or has shipped, it cannot be canceled.

REFUNDS

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

CONTACT

If there is a problem with your order, please contact us with your order number, a description of the issue, and photos when applicable.

By purchasing from SurrenderedSouls, you acknowledge that you have read and agreed to this Refund & Return Policy.